Terms of service

Effective Date: May 25, 2026

Welcome to Lucca Menswear LTD. These Terms of Service govern your access to and use of the Lucca Menswear website and services. By accessing our website or placing an order, you agree to comply with these Terms of Service. If you do not agree with any part of these terms, please do not use our website.

1. Company Information

Company Name: Lucca Menswear LTD
Company Number: 16522481
Registered Address: Unit 2, 191 Bancroft Road, London, England E1 4ET, United Kingdom
Email: support@luccamenswear.com
Phone: +44 203 894 9243

2. Eligibility to Use Our Website

By using this website, you confirm that:

• You are at least 18 years old or using the website under parental supervision
• You are legally capable of entering into binding contracts
• All information provided during checkout is accurate and complete

We reserve the right to refuse service, terminate accounts, or cancel orders where misuse or fraudulent activity is suspected.

3. Products & Availability

We aim to ensure that all product descriptions, images, pricing, and availability information are accurate and up to date.

However:

• Colours may appear slightly different depending on screen settings
• Product sizing may vary slightly
• Availability may change without notice
• Minor differences in packaging or product presentation may occur

We reserve the right to discontinue or modify products at any time without prior notice.

4. Pricing & Payments

All prices displayed on our website are listed in GBP (£) and include applicable taxes where required by law.

We accept secure payments through trusted payment providers, including:

• Visa
  
• Mastercard
  
• American Express
  
• PayPal
  
• Apple Pay
  
• Google Pay
  
• Klarna
  
• Shop Pay
  
• Maestro
  
• Discover
  
• Diners Club
  
• UnionPay

Orders will only be processed after successful payment authorization. Lucca Menswear LTD reserves the right to cancel or refuse orders where payment cannot be verified.

5. Order Acceptance

After placing an order, you will receive an order confirmation email acknowledging receipt of your purchase request.

This confirmation does not guarantee acceptance of the order.

We reserve the right to:

Refuse or cancel orders
Limit quantities purchased
Cancel orders suspected of fraud or unauthorized activity
Refuse service where pricing or product errors occur

If an order is cancelled after payment, a full refund will be issued.

6. Shipping & Delivery

Delivery estimates and shipping information are provided within our Shipping Policy.

While we aim to dispatch and deliver orders promptly, delays may occasionally occur due to:

• Courier disruptions
  
• Severe weather
  
• Public holidays
  
• High seasonal demand
  
• Events outside our reasonable control

Lucca Menswear LTD is not responsible for delays caused by inaccurate customer information or third-party courier services.

7. Returns & Refunds

Returns, refunds, and exchanges are governed by our Returns & Refund Policy.

Customers may request eligible returns within the stated return window, subject to product condition and approval requirements.

Refunds are issued to the original payment method after inspection and approval.

8. Intellectual Property

All website content, including:

• Logos
  
• Product images
  
• Graphics
  
• Branding
  
• Text
  
• Website design
  
• Product descriptions

is the property of Lucca Menswear LTD or its licensors and is protected under applicable intellectual property laws.

Unauthorized copying, reproduction, or commercial use is prohibited without written permission.

9. Acceptable Use

You agree not to:

• Use the website for unlawful purposes
  
• Attempt unauthorized access to systems or accounts
  
• Distribute harmful software or malicious code
  
• Submit false or misleading information
  
• Interfere with website functionality or security

We reserve the right to restrict or terminate access for violations of these terms.

10. Limitation of Liability

To the maximum extent permitted by law, Lucca Menswear LTD shall not be liable for:

• Indirect or consequential losses
  
• Loss of profits or business opportunities
  
• Delays caused by third-party services
  
• Website interruptions or technical issues
  
• Customer misuse of products

Nothing in these Terms excludes rights that cannot legally be excluded under United Kingdom law.

11. Privacy & Data Protection

Your personal information is handled according to our Privacy Policy.

By using our website, you consent to the collection and processing of information necessary to:

• Process orders
  
• Provide customer support
  
• Improve website functionality
  
• Prevent fraud and abuse

We are committed to protecting customer information in accordance with applicable UK data protection laws.

12. Third-Party Services

Our website may include links or integrations with third-party services, including:

• Payment providers
  
• Courier services
  
• Analytics platforms
  
• Marketing tools

Lucca Menswear LTD is not responsible for the content, policies, or practices of third-party websites or services.

13. Force Majeure

We shall not be held responsible for delays or failure to perform obligations due to circumstances beyond our reasonable control, including:

• Natural disasters
  
• Severe weather
  
• Government actions
  
• Strikes
  
• Transportation disruptions
  
• Technical failures
  

14. Changes to These Terms

Lucca Menswear LTD reserves the right to update or modify these Terms of Service at any time.

Updated terms become effective immediately upon publication on this page.

Customers are encouraged to review these terms periodically.

15. Governing Law

These Terms of Service are governed by and interpreted in accordance with the laws of England and Wales.

Any disputes arising from the use of this website or services shall be subject to the exclusive jurisdiction of the courts of England and Wales.

16. Contact Information

If you have any questions regarding these Terms of Service, please contact us:

Lucca Menswear LTD

Address: Unit 2, 191 Bancroft Road, London, England E1 4ET, United Kingdom
Email: support@luccamenswear.com
Phone: +44 203 894 9243
Business Hours
Monday – Friday: 9:00 AM – 5:00 PM (GMT)
Saturday – Sunday: Closed

Customer support inquiries are generally answered within 24 business hours.