Privacy policy

Lucca Menswear, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how Lucca Menswear LTD collects, uses, stores, and protects your information when you visit our website or make a purchase.

1. Company Information
Company Name: Lucca Menswear LTD
Company Number: 16522481
Registered Address: Unit 2, 191 Bancroft Road, London, England E1 4ET, United Kingdom
Phone Number: +44 203 894 9243
Email: support@luccamenswear.com
Business Hours: Monday – Friday: 9:00 AM – 5:00 PM (GMT)
Saturday – Sunday: Closed
Customer support inquiries are normally answered within 24 hours during business days.

2. Information We Collect
When you use our website, we may collect the following information:
Personal Information

  • Full name
  • Billing and shipping address
  • Email address
  • Phone number
  • Payment details
  • Order history
  • Technical Information
  • IP address
  • Browser type
  • Device information
  • Time zone
  • Cookies and usage data


This information helps us improve website functionality, process orders, and provide a secure shopping experience.

3. How We Use Your Information
We use your information to:

  • Process and deliver orders
  • Provide customer support
  • Send order confirmations and shipping updates
  • Prevent fraud and unauthorized transactions
  • Improve our website and services
  • Comply with legal obligations
  • Send promotional emails (only if you choose to receive them)


We do not sell or rent your personal information to third parties.

4. Cookies
We use cookies and similar technologies to:

  • Remember your preferences
  • Improve website performance
  • Analyze traffic and visitor behavior
  • Personalize shopping experiences


You can disable cookies through your browser settings at any time.

5. Payments & Security
All payments are processed through secure payment gateways. We do not store your complete card details on our servers.
Our website uses SSL encryption and industry-standard security measures to protect your personal information.

6. Third-Party Services
We may share limited information with trusted third-party providers such as:

  • Payment processors
  • Shipping carriers
  • Analytics providers
  • Fraud prevention services


These partners only receive information necessary to perform their services securely and legally.

7. Your Rights
Depending on your location, you may have the right to:

  • Access your personal data
  • Correct inaccurate information
  • Request the deletion of your data
  • Withdraw marketing consent
  • Request a copy of stored information

To make any request regarding your personal data, contact us at:
support@luccamenswear.com

8. Data Retention
We retain order and account information only as long as necessary for business, legal, and tax purposes.

9. Children's Privacy
Our website is not intended for individuals under 18 years old. We do not knowingly collect personal information from minors.

10. Policy Updates
We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. Updated versions will always be published on this page.

11. Contact Information
If you have any questions about this Privacy Policy or how your information is handled, please contact us:
Lucca Menswear LTD
Address: Unit 2, 191 Bancroft Road, London, England E1 4ET, United Kingdom
Email: support@luccamenswear.com
Phone: +44 203 894 9243
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (GMT)