Shipping policy

Effective Date: May 25, 2026

Lucca Menswear LTD, we are committed to providing a reliable, transparent, and secure delivery experience for all customers across the United Kingdom. This Shipping Policy explains how orders are processed, shipped, tracked, and supported after purchase.

Delivery Coverage

Lucca Menswear LTD currently ships exclusively within the United Kingdom. This time, we do not offer international shipping services. Orders placed with delivery addresses outside the United Kingdom may be cancelled and refunded automatically. Our goal is to maintain fast and dependable domestic delivery standards for all UK customers.

Shipping Costs

We keep our delivery pricing simple and transparent.

Standard UK Shipping Rates

  • Orders over £100 qualify for FREE Standard Delivery
  • Orders under £100 are charged a flat shipping fee of £3.50

All shipping charges are clearly displayed at checkout before payment is completed. No hidden handling fees or unexpected delivery costs are added after purchase.

Order Processing Time

Once an order is placed successfully, our team begins preparing it for dispatch.

  • Processing Schedule
  • Processing Time: 1–2 Business Days
  • Processing Days: Monday to Friday
  • Public Holidays: Excluded

Orders are reviewed, quality-checked, packed, and prepared during normal business hours.

  • Daily Order Cut-Off Time
  • Our daily order cut-off time is:
  • 5:00 PM (GMT) – Monday to Friday

Orders placed before the cut-off time are usually processed on the same business day.

Orders placed:

  • After 5:00 PM
  • On weekends
  • During UK public holidays

will be processed on the next available business day.

Delivery Timeframes

After processing, orders are shipped through our trusted courier partners.

  • Estimated Transit Time
  • 1–2 Business Days
  • Delivery Days: Monday to Friday
  • Total Estimated Delivery Time

Most orders arrive within:

2–4 Business Days

from the date the order is placed.

Please note that delivery times are estimates and may occasionally vary due to:

  • Severe weather conditions
  • Courier delays
  • Public holidays
  • High seasonal demand
  • Regional transportation disruptions

While we work hard to deliver orders on time, exact delivery dates cannot always be guaranteed.

Shipping Carriers

We work with trusted UK courier services to ensure safe and efficient delivery.

Depending on parcel size and destination, orders may be shipped using:

  • Royal Mail
  • DHL
  • UPS
  • Other reliable UK courier partners

Courier selection is determined automatically based on the most suitable delivery option.

Tracking Information

Once your order has been dispatched, you will receive a shipping confirmation email.

This email may include:

  • Tracking number
  • Courier details
  • Tracking link
  • Delivery updates

Tracking information may take up to 24 hours to become active after dispatch.

Delayed Deliveries

Although most orders arrive within the estimated timeframe, delays may occasionally occur due to circumstances outside our control.

Possible reasons include:

  • Severe weather
  • Courier network disruptions
  • Public holidays
  • High-volume sales periods
  • Transportation interruptions
  • Incorrect shipping information

If your order has not arrived within the expected timeframe, please contact our support team for assistance.

Lost or Damaged Parcels

We take every reasonable step to ensure orders arrive safely and in excellent condition.

If your parcel:

  • Arrives damaged
  • Appears lost
  • Is marked delivered but has not been received

Please contact us within 48 hours of the expected delivery date.

Contact Email: support@luccamenswear.com

To help us investigate quickly, customers may be asked to provide:

  • Order number
  • Photos of damaged packaging or items
  • Delivery confirmation details

After review, we will work with the courier provider to resolve the issue promptly.

Where appropriate, Lucca Menswear LTD may offer:

  • A replacement item
  • Store credit
  • A full or partial refund

Approved resolutions are typically completed within 5 business days after investigation.

Incorrect Shipping Information

Customers are responsible for ensuring all shipping and billing details are entered correctly during checkout.

Lucca Menswear LTD cannot be held responsible for:

  • Delays
  • Failed deliveries
  • Lost parcels

caused by incomplete or incorrect address information provided by the customer.

If you notice an address error after placing your order, please contact us immediately. Changes cannot always be guaranteed once an order has been processed or dispatched.

Refused or Unclaimed Deliveries

If a parcel is refused or returned to us as unclaimed, additional shipping charges may apply before reshipment can be arranged.

Refunds for refused deliveries may exclude original shipping costs and any return fees charged by the courier.

Public Holidays

Order processing and delivery services may experience delays during:

  • UK public holidays
  • Christmas and peak holiday periods
  • Severe weather disruptions
  • National emergencies

During busy periods, handling and transit times may be slightly longer than usual.

Customer Support

We are committed to providing responsive customer support for all shipping-related inquiries.

Business Information

Company Name: Lucca Menswear LTD
Company Number: 16522481
Registered Address: Unit 2, 191 Bancroft Road, London, England E1 4ET, United Kingdom
Phone Number: +44 203 894 9243
Email: support@luccamenswear.com
Business Hours
Monday – Friday: 9:00 AM – 5:00 PM (GMT)
Saturday – Sunday: Closed
Customer inquiries are usually answered within 24 business hours.