Effective Date: May 25, 2026
Lucca Menswear LTD, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or make a purchase from us.

By using our website, you agree to the practices described in this Privacy Policy.

1. Company Information

Company Name: Lucca Menswear LTD
Company Number: 16522481
Registered Address: Unit 2, 191 Bancroft Road, London, England E1 4ET, United Kingdom
Email: support@luccamenswear.com
Phone: +44 203 894 9243

2. Information We Collect

When you use our website or place an order, we may collect certain information, including:

• Personal Information
  
• Full name
  
• Billing and shipping address
  
• Email address
  
• Phone number
  
• Payment information
  
• Order history
  
• Technical Information
  
• IP address
  
• Browser type
  
• Device information
  
• Website usage data
  
• Cookies and analytics data
  
• Communication Information
  
• Customer support messages
  
• Reviews or feedback submitted by users

We only collect information necessary to provide our services and improve customer experience.

3. How We Use Your Information

We may use your information to:

• Process and deliver orders
  
• Provide customer support
  
• Send order confirmations and updates
  
• Prevent fraud and unauthorized transactions
  
• Improve website performance and user experience
  
• Comply with legal obligations
  
• Send marketing emails where consent has been provided

We do not sell customers' personal information to third parties.

4. Payment Information

Payments are processed securely through trusted third-party payment providers.

We do not store full payment card details on our servers.

Accepted payment methods may include:

• Visa
  
• Mastercard
  
• American Express
  
• PayPal
  
• Apple Pay
  
• Google Pay
  
• Klarna
  
• Shop Pay
  
• Maestro
  
• Discover
  
• Diners Club
  
• UnionPay

All payment transactions are encrypted using industry-standard security measures.

5. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to improve functionality and analyze website traffic.

Cookies may help us:

• Remember customer preferences
  
• Improve website performance
  
• Analyze visitor behavior
  
• Personalize shopping experiences
  
• Prevent fraudulent activity

Customers can manage or disable cookies through their browser settings.

Please note that disabling cookies may affect certain website features.

6. Sharing Your Information

We may share necessary information with trusted third parties, including:

• Payment providers
  
• Shipping and courier companies
  
• Website hosting providers
  
• Fraud prevention services
  
• Analytics and marketing platforms

Information is shared only where necessary to operate our business and provide services.

All third-party providers are expected to protect customer information appropriately.

7. Data Retention

We retain personal information only for as long as necessary to:

• Fulfill orders
  
• Provide customer support
  
• Meet legal and tax obligations
  
• Resolve disputes
  
• Prevent fraud

When information is no longer required, we take reasonable steps to securely delete or anonymize it.

8. Data Security

We implement reasonable technical and organizational measures to protect customer information against:

• Unauthorized access
  
• Misuse
  
• Loss
  
• Disclosure
  
• Alteration

While we work to protect all personal data, no online transmission or storage system can be guaranteed completely secure.

9. Marketing Communications

If you choose to subscribe to marketing communications, we may send:

• Promotional offers
  
• Product updates
  
• News about Lucca Menswear LTD

You may unsubscribe from marketing emails at any time using the unsubscribe link included in communications.

10. Customer Rights

Under applicable United Kingdom data protection laws, customers may have rights including:

• Access to personal information
  
• Correction of inaccurate information
  
• Request deletion of data
  
• Restrict or object to processing
  
• Withdraw consent where applicable

Requests may be submitted to:
support@luccamenswear.com

We may require identity verification before processing certain requests.

11. Third-Party Links

Our website may contain links to third-party websites or services.

Lucca Menswear LTD is not responsible for the privacy practices, policies, or content of external websites.

Customers are encouraged to review the privacy policies of third-party services separately.

12. Children's Privacy

Our website and services are not directed toward children under the age of 13.

We do not knowingly collect personal information from children.

If we become aware that information has been collected from a child without appropriate consent, we will take reasonable steps to remove it.

13. International Data Transfers

As our business operates within the United Kingdom, customer data is generally processed within the UK or by trusted providers operating under appropriate data protection standards.

Where international data transfers occur, reasonable safeguards are implemented to protect customer information.

14. Changes to This Privacy Policy

Lucca Menswear LTD reserves the right to update or modify this Privacy Policy at any time.

Any changes will become effective immediately upon publication on this page.

Customers are encouraged to review this policy periodically.

15. Contact Information

If you have questions regarding this Privacy Policy or your personal data, please contact us:

Lucca Menswear LTD
Address: Unit 2, 191 Bancroft Road, London, England E1 4ET, United Kingdom
Email: support@luccamenswear.com
Phone: +44 203 894 9243
Business Hours
Monday – Friday: 9:00 AM – 5:00 PM (GMT)
Saturday – Sunday: Closed

Customer support inquiries are generally answered within 24 business hours.